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Privacy Policy

At Garnet House Drapes we respect your privacy and have a strict privacy policy.

What data do we collect?

If you place an order with us we will require your name, billing and delivery address and contact details.

We are the sole data controller of any personal data you supply. Please be assured, we would NEVER pass on any of your personal information to a third party for direct marketing.

What do we use the data for?

The legal basis for processing the data is to allow us to carry out our business and for the benefit of our clients.

Your data is used to contact you regarding any aspect of an order. This includes quotations, invoices, confirmation of payments and updates.

If one of our products is being shipped to your address, your contact details will be supplied to the courier.

If you subscribe to our newsletter we will use your information to email you.

It will also be used for internal records and we may use it to improve our products and services.

There will be no automated decision making using your data.

If required, we will disclose your data for legal proceedings or prospective legal proceedings and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).


We will only send marketing information if you have selected to subscribe to our newsletter. If at any point you no longer wish to receive our newsletter, please unsubscribe or notify us by email at

Security of your personal information

We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

You are responsible for keeping your account password confidential. We will not ask you for your password (except when you log in to the website).

Payment security

We do not collect or store any of your financial information.  Your online payments are handled by our secure payment providers.  Our system is PCI DSS compliant and protects against card interception using encryption.

Policy Changes

We may update this privacy policy from time-to-time by posting a new version on our website.  Please check this page occasionally to ensure you are happy with any changes.

Your rights

You have the right to be informed on how we use your data.

You have the right of access to your data.

You have the right to correct data if it is wrong.

You have the right to ask for your data to be deleted.

You have the right to restrict use of the data we hold.

You have the right to data portability.

You have the right to object to Garnet House Drapes using your data.

You have rights in relation to the use of your data for automated decision making/profiling.

You may instruct us to provide you with any personal information we hold about you. Provision of such information will require the supply of appropriate evidence of your identity (a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

Data storage

We will keep your personal data for no longer than reasonably necessary and you may request the removal of your data at any point.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Links to other websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, any data provided on the new site is no longer protected by us. We would advise checking the new site's privacy policy before disclosing any of your personal information.


Cookies are harmless text files (tiny files of letters and numbers) that websites place onto the hard drive of your computer while you are visiting their sites. They cannot transmit viruses, the cookie file takes up very little space and simple acts as an identification card to the site.

In light of recent changes to legislation we are continually keeping our cookie policy under review.

At Garnet House Drapes, our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site.

We use cookies for the following reasons:

  • To ensure that the shopping basket and ordering process works correctly.
  • To allow us to recognise and count the number of visitors to our site and how they use it.
  • To improve our website.


If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at  or by post to: Garnet House Drapes, Garnet House, 4 Lopham Road, East Harling, Norfolk, NR16 2PY